Privacy Policy

Last updated: December 2024

My Driving Instructor ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account or use our services, we may collect:

• Account Information: Name, email address, phone number, and password
• Profile Information: Profile photo, bio, and location (postcode)
• For Instructors: ADI/PDI badge details, driving license information, vehicle details, and areas covered
• Payment Information: Payment details are processed securely through our payment providers (Apple/Google) and we do not store your full payment card details

1.2 Information Collected Automatically

When you use our app, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent in app, interactions with other users
• Location Data: With your permission, we collect location data to show nearby instructors and facilitate lesson pickups

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect students with driving instructors in their area
• Process bookings and facilitate communication between users
• Send notifications about lessons, bookings, and important updates
• Verify instructor credentials and badges
• Process payments and subscriptions
• Respond to customer support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

• Between Users: Students can see instructor profiles (name, photo, bio, ratings, areas covered). Instructors can see student names and contact details for booking purposes.
• Service Providers: We share data with third-party services that help us operate our platform (e.g., cloud hosting, analytics, payment processing)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we need to retain it for legal purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Object: Object to certain processing of your data
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise these rights, contact us at privacy@mydrivinginstructor.org

7. Push Notifications

We may send push notifications about lessons, bookings, and updates. You can manage notification preferences in your device settings or within the app.

8. Children's Privacy

Our services are intended for users aged 16 and over (the minimum age for driving lessons in the UK). We do not knowingly collect information from children under 16.

9. International Transfers

Your data may be processed in countries outside the UK where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@mydrivinginstructor.org
• Website: mydrivinginstructor.org/support